Returns & Refunds Policy

Returns & Refunds Policy

We want you to be completely satisfied with your FREZYDERM purchase. If you're not happy, here's how returns work.

Return Window

You may return unused, unopened products in their original packaging within 30 days of delivery for a full refund.

Non-Returnable Items

For hygiene reasons, opened or used skincare, oral care and personal care products cannot be returned unless faulty or damaged on arrival.

How to Start a Return

1. Contact us via our Contact page with your order number and reason for return
2. We'll confirm eligibility and provide return instructions
3. Post the item back to us in its original packaging

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

Faulty or Damaged Items

If you receive a faulty or damaged product, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you, including return postage.

Return Postage

Unless the item is faulty or incorrect, return postage costs are the customer's responsibility.

Contact Us

Questions about a return? Reach out via our Contact page.

Email our customer service team at info@frezyderm.co.uk.